Direct Line Communication - Telephone Answering and Business Support

DLC House
64 Upper Mulgrave Road
Cheam, Surrey
SM2 7AJ
020 8408 7121

Telephone Answering service - FREE 2-WEEK TRIAL (see below)

We'll provide a dedicated line for you in our office, and take calls:
	while you're away
	while you're out of the office
	when you're busy
	when your receptionist is away
	to spread the load
And we'll:
	Take messages or orders and pass them on when and where you want
	Book appointments - and manage your diary (e.g. driving school, health clinic)
	Take course bookings and send out information
	Handle Sales & Marketing campaign responses

We work as an extension of your office and will respond to your calls as a member of your company. Unless you choose to inforom your clients that you use a message service, callers would assume they are speaking to a member of your office personnel. Direct Line Communication staff are always well informed about your company's business and your whereabouts, and are at all times friendly and professional when handling calls.

We are a proactive answering service. When we receive a new enquiry or information which we consider important to your company we will contact you immediately, by what ever means is available at the time and, when possible and at your request, connect you direct with the caller. We like to consider ourselves to be an intergral part of each company we represent and we ensure that our staff are knowledgeable about your company's business. Unlike larger call-centres we do not rely upon computer screens for information to relay to callers, or key messages into a computer during a conversation.

Our offices are well-equipped with a digital telephone system capable of handling multiple calls per line at any given time, therefore your telephone number will always be available, never engaged. Nonetheless, we maintain the personal touch by operating with carefully chosen, well-trained staff who will will answer your call as a member of your office, responding to enquiries or queries in a positive and helpful manner.

FREE 2-WEEK TRIAL

Once your details have been confirmed and your payment scheme is set up, the full service, consisting of a dedicated telephone number to accept your calls, the voice mailbox and system programming can be set up within 72 hours.
To allow time for all concerned to become familiar with the service we offer the FIRST TWO WEEKS FREE OF CHARGE (with the exception of outgoing telephone call and email/fax charges).

Call us on 020 8408 7121 - or pop in for a chat.

The Telephone Answering service at a glance:
	A dedicated telephone line for your company's personal use.
	Between 09:00 and 17:30 all calls on your line will be answered personally in your company name and dealt with in accordance with you instructions.
	All messages are logged in your message book with date and time.
	Calls patched through to you as instructed, when urgent.
	Diary bookings taken.
	Details taken for direct mailing, seminar bookings, purchases by credit card.
	Database information set up and maintained for instant access.
	Regular contact with our team.
	Daily email/fax of all messages/diary bookings received each day.
	Personalised voicemail box for our of office hours, with personal ID code for message retrieval.
	Out of hours diversion service, if preferred, to any number of your choice.

“The team at DLC have been exceptional at handling all the calls for my company and always do so with a smile.”
KATE HILLS, MANAGING DIRECTOR - MAKE IT BRITISH
www.makeitbritish.co.uk

We have used Direct Line for over a decade and have found their services to be invaluable. They have worked alongside Aquajoy in helping us to give our customer the highest quality of customer care and being our first point of contact during our busy season.
We have always found the staff at Direct Line to be courteous, polite and knowledgeable and we consider them to be an integral part of our company: they're worth their weight in gold and I would not hesitate to recommend their services.
Ian Owen - Aquajoy Water Gardens Ltd
www.aquajoy.org.uk